Privacy Policy
We value your trust, and protecting your personal data is important to us. This Privacy Policy explains how we collect, use, and store your information when you use our services or visit our website.
We may change this Privacy Notice from time to time. We will always make the latest Privacy Notice available to you via this page. Any changes to this privacy policy will apply to you and your data immediately.
1. Information We Collect
Your information is collected by Elaris Consult or authorised partners when we support you with preparing your visa application form or preparing your travel documents. When you use our services, we may collect:
- Your personal details (name, date of birth, contact details)
- Your travel and identification details (passport number, visa type, etc.)
- Payment details (processed securely through trusted third-party providers)
- Copies of documents you share with us for your application
2. Why We Collect Your Information
We collect this information to:
- Provide you with our services
- Assist in booking appointments and preparing applications
- Communicate with you during your process or authorities on your behalf
- Keep records for legal and service purposes
3. How We Protect Your Data
- Your personal details are stored securely
- Your data is accessible only to authorized Elaris Consult consultants who require it to support your process
- We do not sell your personal information to anyone
4. Sharing Your Data
We only share your information when necessary, for example:
- With official visa appointment systems (if booking on your behalf)
- With trusted payment processors when you make a payment
- We do not share your data for marketing purposes
Our websites may contain links to other websites run by other organizations. This Privacy Notice applies only to this website, so we encourage you to read the privacy statements on the other websites you visit. Please, note that, if you navigate from our website to another website, or if you click on a link that directs you to another website, we cannot be responsible for the practices of the third-party websites. We recommend that you read the Privacy Notice of that third-party website.
5. Your Rights
You can request:
- A copy of the personal data we hold about you
- Correction of any incorrect information
- Deletion of your personal data (if there is no legal reason to keep it)
6. Data Retention
We only keep your personal data for as long as necessary to complete your service and meet legal requirements.
For Schengen visa application, personal data is kept until the return of the passport to the applicant and deleted five (5) days thereafter.
If you contact us with follow-up questions or a complaint, we may retain your contact information and any other information provided for the time it takes to resolve your matter. We are legally required to hold some types of information during a larger period of time to fulfil our statutory obligations (for example; invoices for taxation legislation).
7. Contact
We understand that you may have questions about our privacy practices. Please feel free to contact us via email: [email protected]